When Diversified Staffing, one of Canada’s largest staffing companies, faced an extended power outage with payroll due in just two days, the problem had the potential to affect the lives of thousands of employees across the country. The fact the outage occurred on Thanksgiving Day complicated their situation further. Fortunately, Trinity Power technicians answer the company’s calls 24/7 every day of the year, so we were able to get electricity running to company servers, allowing payroll to process on time, without interruption.
The unexpected outage was the result of an underground fire in downtown Calgary that darkened three blocks of the city’s office buildings for six days. With no experience handling power emergencies, Diversified’s managers first turned to Google to locate a temporary power provider who could meet the company’s urgent needs. Trinity Power representatives answered their call.
Relying on our extensive equipment network, we identified a local generator and arranged a shipment of cables from Edmonton that was delivered just as electricians arrived on the scene to perform the temporary-power installation. We even connected Diversified Staffing Services with a fueling vendor, allowing the company to pay per fueling.
Although final connections were delayed until the Calgary Fire Department could extinguish the underground blaze, Diversified’s payroll operations were up and running soon after.
“On a Sunday, during a long weekend, Trinity Power Rentals was there around the clock,” said Trevor Katelnikoff, Diversified Staffing Services’ chief operating officer. “From scheduling a generator drop off, bringing in cables from another city and scheduling fueling – we were back up and operating in a matter of hours.”
The staffing company might not have known where to turn prior to this emergency, but, their representative noted, they’ll know whom to call in the future.
“Trinity Power Rentals allowed us to continue our business seamlessly and with minimal interruption,” Katelnikoff said. “Should the need arise in the future, I will certainly call Trinity Power Rentals again.”
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